1. Our Commitment to Customer Satisfaction At Blu, we are committed to delivering high-quality energy drinks and outstanding customer experience. If you are not satisfied with your purchase, we’re here to help.

2. Returns Eligibility Criteria Returns must be initiated within 14 days of delivery. Products must be unopened, unused, and in original packaging. You must provide proof of purchase (order number, receipt, or confirmation email). Non-Returnable Items Opened or partially consumed products. Gift cards, promotional items, or free samples. Products marked as final sale.

3. Refunds Approved Refunds Once your return is received and inspected, we will notify you of the approval status. If approved: Refunds will be processed back to your original payment method. Please allow 5–10 business days for the refund to reflect. Partial Refunds We may grant partial refunds in cases where: The item is returned late but unopened. The packaging is damaged but the product is intact.

4. Exchanges We only replace items if they are: Defective or damaged during transit. Incorrect (e.g., wrong flavor or quantity shipped). To request an exchange, email us at support@bluenergydrinks.com with your order details and a photo of the issue.

5. Return Shipping You are responsible for paying your own shipping costs for returning items unless the product was damaged or incorrect. Shipping costs are non-refundable.

6. Damaged or Incorrect Orders If your order arrives damaged or incorrect: Notify us within 72 hours of delivery at support@bluenergydrinks.com Include your order number and clear photos of the issue.

We’ll replace the item(s) at no extra cost or offer a refund if replacement isn’t possible.

7. Contact Us For any questions about returns, refunds, or exchanges, contact: Email: support@bluenergydrinks.com Returns Address: 8402 183rd St, Unit E, Tinley Park, IL 60487